1. Introduction
Baypoint Real Estate, represented by Baypoint Real Estate LLC (including all parent companies, subsidiaries, affiliates, group companies, partners, and agents, collectively referred to as the “Company,” “we,” “us,” or “BPG”), takes your privacy seriously. We are committed to safeguarding your personal information, valuing you as our customer, and protecting your privacy in compliance with this policy. This policy outlines the sources from which we collect your personal information, the purposes for which we collect and process it, and our practices regarding collection, use, maintenance, retention, protection, and disclosure.
2. Consent to Data Processing
By accessing or using BPG Websites or BPG Mobile Applications, visitors and customers (collectively “users”) acknowledge that they have reviewed, understood, and consent to this Policy (referred to as “Consent”). This Consent signifies the users’ genuine intent to allow the collection and handling of their information by BPG. If users do not agree with these policies and practices, they should not use BPG Websites or BPG Mobile Applications.
3. The Sources of Personal Data
Your personal data may be collected from various sources, herein referred to collectively as “Platforms,” including but not limited to:
- BPG Websites: Websites operated by BPG under our domains or URLs and associated social media networks.
- Emails, Text Messaging, and Other Electronic Messages: Interactions via electronic text-based communication.
- BPG Mobile Applications: Smartphone apps operated by BPG or its partners.
- BPG Customer Service: All forms of communication with our customer service, including phone, chatbot, email, WhatsApp, etc.
- Online/Offline Registration Forms: Collected through registration, surveys, questionnaires at events, promotions, or roadshows.
- Advertising: Interactions with our or partner advertisements.
- Data Created by BPG: Information generated by BPG when you use our services.
- Data from Other Sources: Social media, market research, third-party sales agents, brokers, promotional partners, public sources, or data from acquired companies.
- BPG Loyalty/Partnership Program: Data collected upon registration for our loyalty or partnership programs.
Automatically Collected Information
- We automatically collect data like browser type, IP address, and web log information when you access our sites via computer or mobile device, including location data unless you opt out by configuring your device settings.
- We also use ‘cookies’ and similar technologies (e.g., web beacons) which store small amounts of data on your browser for site recognition and performance enhancement. You can refuse cookies by adjusting your browser settings.
- Third parties might set cookies when you visit our site, particularly if they provide services on our behalf. These cookies track non-personal data across websites.
Payment Processor Information
- Payments processed by third parties or authorized banks result in the collection of information not available to BPG unless otherwise provided by you directly.
4. Information We Collect From You
- Contact Details: Address, phone numbers, email addresses.
- Identification Data: Name, photo, citizenship, nationality, passport details, visa information, driver’s license, ID, marriage/birth certificates, social insurance numbers, health insurance, tax ID.
- Special Categories of Data: Racial/ethnic origin, political opinions, religious beliefs, trade union membership, genetic/biometric data, health data.
- Web Data: Cookies, activity logs, visitor interaction data.
- Financial/Employment Data: Card details, bank information, income, employment details.
- Other Personal Information: Birth details, emergency contacts, gender, marital status, proof of address.
- Compliance Data: Information necessary for anti-money laundering and counter-terrorism financing due diligence.
- We may record communications for training and quality assurance unless restricted by law.
5. Options for Use of Information
We use your information to:
- Identify you in our services;
- Respond to inquiries and match properties to your needs;
- Facilitate agreements;
- Personalize communications and offers;
- Conduct email marketing campaigns;
- Manage advertisement and loyalty programs;
- Establish business relationships;
- Comply with legal requirements;
- Process payments and prevent fraud;
- Honor opt-out requests;
- Ensure health and safety compliance;
- Improve services and operations through surveys.
Where legally required or permitted, we may share your data with regulators or law enforcement.
6. Data Storage and Retention
- Your data is stored on servers in the UAE or may be transferred outside for processing by BPG or its vendors. We ensure secure treatment and compliance with this policy and applicable laws.
- Data is retained for the duration of your business relationship with BPG or as required by law, and no longer than necessary for the processing purposes.
- For users in the EEA, upon consent withdrawal, we erase your data unless legally obligated to retain it.
7. The Right to Withdraw Consent at Any Time
You may withdraw consent for data processing at any time, which will not affect the lawfulness of processing based on consent before its withdrawal.
8. Updates on Policy
BPG may change this policy without notice. Users are responsible for reviewing this policy periodically. We encourage you to keep your personal information updated with us.
9. How Do You Contact Us?
For queries regarding this policy, contact us via email at info@baypointdubai.com (mailto:info@baypointdubai.com).
